Cancellation Policy

This policy applies to AI and ML consulting, implementation, and related services purchased from Bumble Blush, operated by bumbleblush int. pvt. ltd. The subscription terms below apply when a service is expressly sold as a recurring SaaS plan. A one-time consulting purchase does not create a recurring subscription.

If a written project agreement or plan specifies different cancellation terms before purchase, those terms apply to that engagement, subject to your rights under applicable law.

Email hello@bumbleblush.in from the email address used for your order. Include your order or invoice number, the service or plan you want to cancel, and your requested cancellation date. We will confirm the cancellation and any payment adjustment by email.

The date and time we receive your email determine when the request was made, even if we need to verify your identity before confirming it. Do not send passwords or full payment card details. Signing out or stopping use of a service does not itself cancel an order or subscription. If you request closure of an account with a recurring plan, that request also cancels future renewals for that account.

You can cancel an engagement before work begins without a cancellation fee. Unpaid orders can be closed without a refund transaction. If you have already paid, request a refund within 7 calendar days of payment under our Refund Policy.

Work begins when we start the agreed discovery, analysis, design, development, model preparation, or another project activity. We will use the agreed scope and project records to explain any work already undertaken.

You may request that we stop further work. For payment adjustments, the effective cancellation time is when we receive your request, unless you request a later date. Fees for work already performed, delivered milestones, and non-recoverable third-party costs you approved remain payable. We use the agreed scope and rates to calculate any eligible refund and explain the breakdown in writing. The same work or cost will not be charged twice, and we do not add a separate cancellation penalty.

Completed consulting work, delivered reports, configured systems, and completed training or implementation sessions are generally non-refundable for a change of mind. This does not limit remedies for a deficient service, non-delivery, or other rights provided by applicable law.

A subscription renews only where the recurring price, billing frequency, renewal terms, and any trial-to-paid conversion have been disclosed and accepted when you subscribe. The plan or order confirmation identifies the applicable billing period.

Where a recurring plan is offered, you can cancel future renewals at any time before the next renewal payment is processed. Email your request before that time. A request received before renewal will be treated as timely even if our confirmation arrives later. If a payment is collected despite a timely cancellation, contact us so we can correct it under the Refund Policy.

Unless you request immediate closure, paid access continues until the end of the current billing period. Cancellation stops future renewals and does not automatically refund the current period. Unused days, seats, or credits are not normally refunded, except where the Refund Policy, your plan, or applicable law provides otherwise. Usage charges incurred before cancellation remain due.

If we cancel an engagement or cannot provide an agreed service, we will notify you and refund payment for the undelivered portion. If no work has been performed, we will refund the full payment. We will not charge a cancellation fee for a cancellation we initiate.

Arrange any required data or deliverable handover before the project ends or your paid access closes. Project-related data is deleted within 30 calendar days after project completion, or immediately upon completion if you request it, as described in our Privacy Policy. For a SaaS plan, the deletion period starts when your paid access ends, including an earlier closure you request.

To close your account, follow the account-deletion request steps in the Privacy Policy.

Read our Refund Policy for eligibility, request deadlines, and processing times. Nothing in this policy excludes rights or remedies that cannot be excluded under applicable consumer protection law. For questions, email hello@bumbleblush.in.

Changes to this policy apply to future purchases and renewals and do not retrospectively reduce rights attached to an existing order.