Refund Policy

This policy applies to payments made to Bumble Blush, operated by bumbleblush int. pvt. ltd., for AI and ML consulting, implementation, and SaaS plans when offered. For a change-of-mind refund, contact us within 7 calendar days of payment. Eligibility depends on the service and work already performed, as described below. Cancelling a service and qualifying for a refund are separate decisions; the conditions below explain when a payment is refundable.

Different terms agreed in writing before purchase apply to that project or plan, subject to applicable law. The 7-day window does not restrict requests concerning duplicate charges, non-delivery, deficient services, or other rights under applicable law.

• Before work begins: a cancellation and refund request made within 7 calendar days of payment is eligible for a full refund.
• After work begins: a request within that window may qualify for a refund of the unused portion. We deduct fees for work actually performed, delivered milestones, and approved non-recoverable third-party costs, and provide a written breakdown using the agreed scope and rates. The same cost is not deducted twice, and deductions cannot exceed your payment.
• Completed work: delivered reports, completed development or model work, training sessions, and completed milestones are generally non-refundable for a change of mind.

Model accuracy, generated outputs, and commercial results depend on data, integrations, and use conditions. Refunds for a service issue are assessed against the scope and acceptance criteria agreed for your engagement, together with applicable law. We do not promise perfect model accuracy or a particular commercial result unless expressly included in the agreed scope. This does not remove our responsibility to provide the agreed deliverables.

For a first paid SaaS subscription, you may request a refund within 7 calendar days of the initial payment if you have not used the paid service or consumed its included credits. Renewals, partial billing periods, unused seats, and unused credits are generally non-refundable for a change of mind. Any different trial or money-back offer will be stated with the plan before purchase.

Usage-based charges for compute, model inference, API calls, storage, or other resources already consumed are non-refundable unless charged incorrectly or a refund is required by law. Cancel future renewals according to the Cancellation Policy.

Contact us promptly if you notice a duplicate or incorrect charge, are charged after a timely cancellation, do not receive an agreed service, or believe a service materially fails its agreed scope. We will investigate and arrange an appropriate correction, re-performance, or refund in accordance with the circumstances and applicable law.

A delay caused by missing client inputs, a scope change, or a third-party dependency will be reviewed against the agreed responsibilities and delivery plan. We will explain the proposed remedy rather than apply the change-of-mind deadline to a genuine service or billing complaint.

If we cannot deliver a service, we will refund the undelivered portion. If no work has begun, we will refund the full payment.

Email hello@bumbleblush.in from the address associated with your order. Include:

• Your order or invoice number and the service or plan purchased.
• The payment date and amount.
• The reason for the request and relevant supporting details.

Do not include passwords, API keys, or full payment card details. We will acknowledge your request within 48 hours and aim to provide a decision within 7 business days after receiving the information needed to assess it. If more time is needed, we will explain why and provide an update. Consumer complaints will be addressed within one month of receipt.

Approved refunds are returned to the original payment method. We initiate the refund within 2 business days of approval. Once initiated, the credit generally appears within 5–10 business days. Your bank or payment provider may take longer; we will share a refund reference where available so the payment can be traced. We follow any shorter time limit required by applicable law or the payment provider.

Business days exclude Saturdays, Sundays, and public holidays in India. If your original payment method cannot receive a refund, we will contact you to arrange an appropriate alternative after verification. Currency conversion differences are determined by your bank or payment provider.

This policy does not exclude rights or remedies available under applicable consumer protection law. If you disagree with a refund decision or a refund has not arrived within the expected period, reply to your request or email hello@bumbleblush.in with your order number and refund reference, if available.

Changes to this policy apply to future purchases and renewals and do not retrospectively reduce rights attached to an existing order.